Moneris Total Commerce - Troubleshooting

This article will provide troubleshooting steps to troubleshoot and resolve issues with the Moneris Total Commerce hardware.

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In the event that you encounter some challenges with the hardware setup, refer to the sections below and follow the troubleshooting steps to resolve your issue.

Troubleshooting

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Moneris Total Commerce - Troubleshooting

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Aperçu

Troubleshooting

Problem - The cellular signal in your area is unstable or unreliable.

Problem - The Wix POS tablet is not connecting to Wi-Fi, or is disconnecting from Wi-Fi, or it connects to a Hotspot but does not connect to Wi-Fi.

Problem - The Wi-Fi network is using password encryption, which prevents the tablet from connecting.

Problem - The router only supports IPv6, but the tablet requires IPv4.

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